Thank you so much for your support of Russell Organics, the leading lifestyle beauty brand.
Our return policy is pretty straightforward. Due to the nature of cosmetics, we cannot accept back any returns on opened products.
You may return any unopened products purchased directly from us for up to 30 days from the date of purchase. Please note, any shipping charges are not refundable, and the products must be received back in 'new' condition in order to receive a credit. Our products are shrink wrapped. The shrink wrap must be intact.
To initiate a return, contact us at firstname.lastname@example.org and request an RMA number. We will reply back with an RMA number unique to your return, as well as return instructions.
Once we receive back the merchandise and it is approved for credit, we will issue a credit back to your credit card for the amount of the charge for the items returned.